Custom Orders

Looking for something unique to you? Like a wreath and want a coordinating garland? Need a larger quantity than is listed? Let our in-house artist designer work with you to create something special. From one piece to an entire home - we can design and create offerings aligned to your preferences.

Customer Ordering Process:

  1. Contact Us with your request.
  2. Consultation to discuss details, materials, budget, and timeline.
  3. Feasibility study: Our artist designer will determine preliminary design elements, materials procurement needs, schedule feasibility, and cost.
  4. Decision Checkpoint 1: Our artist designer will contact you to present a proposal of the key design elements and materials based on your budget, the timeline that we can meet, and an actual cost quote. At this point, you decide if you would like to move forward with the project.
  5. Deposit: Upon your approval of the proposal, we will send you an invoice for 25% of the total amount, inclusive of taxes, and shipping or delivery. This payment is non-refundable and required to begin your custom order.
  6. Procurement of the materials, as needed, begins.
  7. Design and creation begins according to the agreed upon schedule. In the event of supply procurement delays impacting the overall schedule, we will obtain your approval of the delay before proceeding. In this event only, a refund of your initial payment may be issued if the project cannot move within a mutually agreed upon timeline.
  8. Decision Checkpoint 2: Upon completion of the project by the artist designer, photos of the finished product(s) will be sent for your review and approval. At this point, you will decide whether to accept the finished product(s) and pay the remaining balance, request adjustments (which may incur additional cost), or reject the finished product and forfeit your 25% initial payment.
    • After this point, custom orders are ineligible for return and/or refund, except in the case of damages incurred during shipping or delivery, as described in our Return and Refund Policy.
  9. Collect Balance: Upon your approval of the finished products, we will send you an invoice for the remaining 75% balance, inclusive of taxes, and shipping or delivery. 
  10. Delivery: Upon receipt of payment in full, your products will be shipped or delivered (locally) as agreed upon in the quote.

Questions? Please Contact Us!